Refund policy

Return and Refund Policy

We strive to ensure your satisfaction with every purchase. Please review our policy below to understand how returns and refunds are handled.

Returns and Refunds Eligibility

  1. Damaged, Defective, or Misprinted Items

    • Claims for items that are damaged, defective, or misprinted must be submitted within 30 days of receiving the product.
    • If the issue is deemed an error on our part, we will cover the cost of the replacement or refund, according to your preference.

  2. Lost in Transit

    • Claims for packages lost in transit must be submitted no later than 30 days after the estimated delivery date, and we will do our best to manage the situation as well as we possibly can.

  3. Unclaimed Packages

    • Shipments that are unclaimed will be returned to our facility. The cost of reshipping will be your responsibility.

  4. Wrong Address

    • If an insufficient or incorrect shipping address is provided, the shipment will be returned to our facility.
    • Reshipping will only occur after an updated address is confirmed, and the cost will be covered by you.

  5. Health and Hygiene Items

    • We cannot accept returns for sealed goods, such as face masks, due to health and hygiene concerns.

Return Process

  1. Report a Problem

    • If you notice any issues with your order, please contact us with a detailed description and photos of the problem.
    • All returns are directed to our manufacturer’s facility. Once we receive the returned shipment, you will be notified via email.

  2. Unclaimed Returns

    • Returns that are not claimed within 30 days of receipt at our facility will be donated to charity.

  3. Customer-Initiated Returns

    • If you wish to return a product for any reason not listed above (e.g., buyer’s remorse or size exchange), please contact us before sending the item back.
    • Size exchanges or buyer-initiated returns are processed at your expense. You must place a new order if a size exchange is required.

 

  1. How to address a return
  • To initiate any returns contact us at support@drivenbyfaithofficial.com for us to address your situation the best possible way. We are committed to guarantee you a smooth process and provide you with the information you need.

Refunds

  • Refunds are only issued for claims related to damaged, defective, misprinted items, or lost-in-transit orders, where the claim is valid and approved.
  • Refunds will not be granted for buyer’s remorse or unclaimed shipments.